Returns and order issues
Last updated August 15, 2026
Check your order promptly
Customers should inspect products at pickup or delivery and report missing, damaged or incorrect items as soon as possible. Photos and order details may be requested to resolve an issue.
Perishable and food products
For food-safety reasons, perishable, refrigerated, frozen or opened food products may not be returnable unless they were damaged, incorrect or otherwise defective when supplied.
Non-food products
Unopened, unused non-food items in resalable condition may be considered for return within the period confirmed by St. Remy. Special-order, clearance and final-sale items may be excluded.
Credits and replacements
After reviewing the issue, St. Remy may offer a replacement, account credit or refund using an appropriate method. Approval depends on the product and circumstances.
Report an issue
Call 613-900-8461 or email info@stremy.ca with the customer name, order number, affected item and a description of the problem.